Terms and Conditions

General Terms and Conditions

(Including information for customers)

Version: 11.09.2026

Table of Contents

1. Applicability

1.1 These General Terms and Conditions apply to all contracts about the software “prepare” (hereinafter “Software”) between prefocus GmbH, Pücklerstr. 23, 10997 Berlin, Germany (hereinafter “vendor”) and the customer (hereinafter “customer”), in the version valid at the time of order placement.

1.2 The use of the Software is additionally governed by the End-User License Agreement (EULA).

1.3 Please address any questions or complaints to our customer service: mail@prepareapp.de.

1.4 These General Terms and Conditions deem a consumer to be any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in (as defined in § 13 BGB).

1.5 Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.

2. Products and Services

2.1 The vendor offers the Software as a download for macOS and Windows, in the variants described on the pricing page:

  • Trial: free of charge, for evaluating the Software, with limited functions.
  • Standard: a subscription with all functions of the Software and all updates released during the term.

2.2 The display of products on the vendor’s website is not a legally binding offer, but an invitation to place an order. Descriptions on the vendor’s websites and in the documentation are not to be equated with a guarantee.

2.3 The customer is responsible for meeting the system requirements, in particular a supported operating system and, for the transfer to lighting consoles, a network connection to the console.

3. Order Process and Reseller

3.1 Orders are placed and processed via the online checkout of our reseller Lemon Squeezy. Lemon Squeezy acts as merchant of record: it handles the order, payment, invoicing, taxes and refunds.

3.2 The customer selects the desired variant on the pricing page and is forwarded to the checkout. There, they enter their data and complete the order with the payment button. Before completing the order, the customer can check and correct their entries at any time.

3.3 After the order, the customer receives a confirmation and the license key by email. The terms and privacy policy of Lemon Squeezy apply to the purchase process; they can be viewed in the checkout.

4. Prices and Payment

4.1 The prices shown at the time of order apply. For consumers, the prices include statutory value-added tax (VAT). There are no delivery costs.

4.2 Payment is made in advance for each billing period, using the payment methods offered in the checkout.

5. Delivery and Activation

5.1 The Software is delivered as a download from the downloads page. The license key is sent by email immediately after the order.

5.2 The Software is activated with the license key. Details on activation, the number of computers and the online license check are set out in the EULA.

6. Subscription Term and Cancellation

6.1 The subscription runs for the billing period chosen at the time of order and renews automatically by the same period unless cancelled.

6.2 The customer can cancel the subscription at any time with effect from the end of the current billing period, e.g. via the customer portal. The Software can be used until the end of the paid period.

6.3 The vendor can cancel the subscription with a notice period of one month to the end of a billing period. The right to terminate for good cause remains unaffected.

6.4 The vendor informs the customer of price changes for existing subscriptions at least one month in advance. In this case, the customer can cancel the subscription before the new price applies.

7. Right of Cancellation for Consumers

Consumers have a statutory right of cancellation. Details are set out in our Revocation Policy.

8. Warranty

8.1 The statutory warranty rights apply.

8.2 The customer is aware that software cannot be completely error-free according to the state of the art. A defect exists if the Software does not have the functions described in the documentation or does not work as intended in normal use.

8.3 The customer should report defects with a description of the problem to mail@prepareapp.de, if possible with the log file (Help → Send Logfile in the Software).

9. Obligations of the Customer

9.1 The Software creates and changes data in show files of lighting consoles. The customer is responsible for saving a backup of their show file before importing data, and for checking the created data before using it in a show.

9.2 The customer keeps their license key confidential and does not pass it on to third parties.

10. Liability

10.1 The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.

10.2 The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.

10.3 The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.

10.4 In the case of a loss of data, the vendor is only liable for the effort that would have been required to restore the data if the customer had backed it up regularly and appropriately (see 9.1).

10.5 The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.

10.6 Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.

11. Closing Remarks

11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.

11.2 The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.

11.3 The language of the contract is English.

11.4 Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.

11.5 We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.